Help

We have committed to providing you support and information to get the most from our gear, and all your violet wand gear.

Please check out our violet wand resources.

  • At my main information website at www.violetwanda.net. you will find the extensive articles and in-depth support that we’ve been providing to the kink community for almost 2 decades.  Dray and I both believe information and education should be free and an important contribution to the community.
  • Downloads and technical manuals are at our downloads area.  You’ll find your wand user manual and manuals for advanced techniques.  We make them downloadable so you can always access the newest updated versions.

Are you wondering about your order?

  • If you have placed an ORDER You can check on the status of your order at any time at your convenience! Just log into the website to view your order history and you’ll return all available information about your order, including tracking information!
  • We use www.usps.com, so you can track your order number at that site.  Some items are shipped separately due to packaging needs. Keep in mind there may also be postal or customs delays beyond our control.

If you have a QUESTION
Do check the website, FAQs, policies and your manual to see if you can find more information there. Most questions are easily answered from the website. In addition, our email responders answer 95% of all client queries, so please be sure to read them if you receive one. They DO contain important information.
Please email us first.  Since our shop is open only during business hours (and is closed weekends and holidays) it’s the most efficient way to answer your questions in depth.   Use our email contact form here.

or Call!  PH: 717-884-8777
Please understand that our sales volume is especially high, and we are a manufacturing company not just a retailer. We’ve been in incredible demand throughout our entire tenure as a violet wand producer. We would love to be your violet wand company too.

Thank you very much!