Service

Shipping:

All Violetwanda Presents products generally ship within one week. Usually our orders ship in 3-4 business days.  We hand manufacture so our specialty items take a little extra time.

We do have a 7 business day *Shipping Guarantee*. If, for any reason, your regular Violetwanda Presents order does not ship by the 7th business day after you order, you get your domestic US shipping free, and shipping costs are refunded to your credit card.

Tracking:

You receive automatic email updates at every step of the process, and your tracking information is also sent by email. BUT in case you lose your emails or your ISP thinks they are spam, you can check on your order status yourself any time, at your convenience by logging into the website and reviewing your account and order history.

Do you need a little more help? Have a few questions? Please email first, (since we don’t have 24/7/365 telephone customer service, and sometimes need to sleep.)

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717-884-8777